At Jewels Cart India, we believe that the journey of a piece of jewelry does not end with the purchase; it continues with how well it is maintained and serviced. We are committed to ensuring that your jewelry continues to shine and remain a cherished part of your collection. Here’s how our After Sales & Servicing policy works:

Warranty Coverage: Our jewelry comes with a 6-month warranty that covers any manufacturing defects. This warranty includes issues like broken clasps, faulty settings, or defects in craftsmanship. Please note that the warranty does not cover damage resulting from regular wear and tear, mishandling, or alterations made by third parties.

Servicing: To keep your jewelry looking as stunning as the day you bought it, we offer complimentary polishing and minor repairs for up to 1 year from the date of purchase. This includes services such as:

  • Cleaning and polishing to restore shine
  • Repairing minor scratches
  • Fixing loose stones or settings

After the initial 1-year period, a nominal fee will apply for these services. The fee will be based on the extent of the servicing required. We will always provide a clear estimate before proceeding with any repairs.

Repair Process: If your jewelry requires repair or servicing, please follow these steps:

  1. Contact Us: Reach out to our customer support team at +91-9216720722 or email us at jewelscartindia7@gmail.com. Provide details of the issue and, if possible, include photographs of the damaged item.
  2. Assessment: We will review your request and may ask for additional information or photographs. Based on this assessment, we will determine the necessary repairs and provide an estimated cost if applicable.
  3. Shipping: For repairs, you will need to send the item to our address. We will guide you on the shipping process and cover the cost of return shipping once the repair is complete.
  4. Repair: Once we receive your item, our skilled jewelers will carry out the necessary repairs. We will keep you updated on the progress and notify you when the item is ready for return.